At Maryland Mom Wellness, we are committed to ensuring your satisfaction with our products and services. This Refund and Return Policy outlines the terms and conditions for refunds and returns related to our Pilates classes, wellness coaching, and home goods.
1. Pilates Classes
1.1. Cancellation Policy:
- Cancellations made more than 24 hours before the scheduled class will receive a full refund or credit towards a future class.
- Cancellations made within 24 hours of the scheduled class are non-refundable.
- No-shows will not be refunded.
1.2. Class Packages:
- Class packages are non-transferable and non-refundable.
- Unused classes in a package expire [Number] months from the date of purchase.
1.3. Refunds:
- Refunds for eligible cancellations will be processed within [Number] business days.
- Refunds will be issued to the original method of payment.
2. Wellness Coaching
2.1. Cancellation Policy:
- Cancellations made more than 48 hours before the scheduled coaching session will receive a full refund or credit towards a future session.
- Cancellations made within 48 hours of the scheduled coaching session are non-refundable.
- No-shows will not be refunded.
2.2. Coaching Packages:
- Coaching packages are non-transferable and non-refundable.
- Unused sessions in a package expire [Number] months from the date of purchase.
2.3. Refunds:
- Refunds for eligible cancellations will be processed within [Number] business days.
- Refunds will be issued to the original method of payment.
3. Home Goods
3.1. Returns:
- We accept returns of unused and undamaged home goods within [Number] days of the delivery date.
- To initiate a return, please contact us at [Your Contact Information] with your order number and reason for the return.
- Returned items must be in their original packaging with all tags and labels attached.
3.2. Refunds:
- Once we receive and inspect the returned item, we will process your refund within [Number] business days.
- Refunds will be issued to the original method of payment.
- Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item shipped, damaged item).
3.3. Exchanges:
- We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
3.4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within [Number] days of the delivery date with photos of the damage or defect.
- We will provide a replacement or issue a full refund, including shipping costs.
4. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable products
- Personalized or custom-made items
5. Return Shipping
Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping method to ensure your return is received.
6. Contact Information
If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].
